Customer Care Specialist
Trenchard Consulting Trenchard Consulting Cypress, TX Cypress, TX Full-time Full-time $50,000 - $65,000 a year $50,000 - $65,000 a year 2 days ago 2 days ago 2 days ago Our Client is seeking a Customer Care Specialist for their label printing and equipment sales business located near the Cypress area in northwest Houston, TX.
This is a multi-million dollar company experiencing double digit growth year over year.
They are a value-added reseller and full-service distributor of short-run digital label printing equipment and has been in operation for over 20 years.
This is an in-office position:
no hybrid or remote work The compensation for this position is $50-$65,000 per year depending on experience Typing test and computer proficiency test will be administered Perks and Benefits Medical health benefits with 100% of employee premium paid by employer (up to $500 monthly) Paid time off Paid holidays Great opportunities for advancement Position Responsibilities To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
The overarching responsibility of this position is to support the sales teams with lead management, customer service and general office support of the company.
Respond to live chat (leads) inquiries in a timely, almost immediate manner Respond to email lead inquiries Monitor and distribute sales leads to the sales team Promptly answer preliminary, general sales questions for equipment sales, blank label sales, and supply sales (example:
if I place this order now, will this ship today?) Create a welcoming office environment for all team members and visitors Provide general administrative and clerical support such as photocopying, filing, scanning, and emailing necessary items Support the Order Fulfillment, Warehouse, and Operations teams with orders, logistics and ordering inventory, as needed Provide general administrative support to the company owner, as needed Education, Skills and Experience Requirements High school diploma or equivalent, required Minimum 3 years of experience in a customer service role Bi-lingual in English and Spanish, preferred but not required Ability to confidently navigate MacOS, required Must be extremely comfortable operating on a computer, including advanced typing speed (at least 55 words per minute), toggling between multiple screens and open items, using keyboard shortcuts for efficiencies, etc.
required Experience using Office Applications in Google Workspace such as Google Docs and Google Sheets required Ability to maintain a high energy, positive attitude Friendly and people-oriented personality - enjoys interacting with people Enjoys handling routine or repetitive tasks and working independently Experience with lead management, preferred but not required Excellent communication skills with clearly articulate and professional grammar (verbal and written) Excellent organizational skills to maintain order in the office Problem-solving mentality to handle issues as they arise Ability to remain focused with numerous interruptions throughout the day Ability to arrive on-time each day (M-F) at the company office located in Houston, 77095 Physical Requirements/Working Conditions Climate controlled office environment Extended periods of time working at a computer and on the phone Must be able to sit at a desk for the majority of an 8 hour working day Must be able to lift up to 20 lbs.
, periodically Must be able to comfortably and independently stand, walk, reach, bend, stoop, and lift items Must be willing to consent to the company's standard background check and drug screening Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Education:
High school or equivalent (Required)
Experience:
Google Docs:
3 years (Required) Google sheets:
3 years (Required) Customer service:
3 years (Required) navigating MacOS:
3 years (Required) Language:
Spanish (Preferred) Ability to Relocate:
Cypress, TX:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
This is a multi-million dollar company experiencing double digit growth year over year.
They are a value-added reseller and full-service distributor of short-run digital label printing equipment and has been in operation for over 20 years.
This is an in-office position:
no hybrid or remote work The compensation for this position is $50-$65,000 per year depending on experience Typing test and computer proficiency test will be administered Perks and Benefits Medical health benefits with 100% of employee premium paid by employer (up to $500 monthly) Paid time off Paid holidays Great opportunities for advancement Position Responsibilities To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.
The overarching responsibility of this position is to support the sales teams with lead management, customer service and general office support of the company.
Respond to live chat (leads) inquiries in a timely, almost immediate manner Respond to email lead inquiries Monitor and distribute sales leads to the sales team Promptly answer preliminary, general sales questions for equipment sales, blank label sales, and supply sales (example:
if I place this order now, will this ship today?) Create a welcoming office environment for all team members and visitors Provide general administrative and clerical support such as photocopying, filing, scanning, and emailing necessary items Support the Order Fulfillment, Warehouse, and Operations teams with orders, logistics and ordering inventory, as needed Provide general administrative support to the company owner, as needed Education, Skills and Experience Requirements High school diploma or equivalent, required Minimum 3 years of experience in a customer service role Bi-lingual in English and Spanish, preferred but not required Ability to confidently navigate MacOS, required Must be extremely comfortable operating on a computer, including advanced typing speed (at least 55 words per minute), toggling between multiple screens and open items, using keyboard shortcuts for efficiencies, etc.
required Experience using Office Applications in Google Workspace such as Google Docs and Google Sheets required Ability to maintain a high energy, positive attitude Friendly and people-oriented personality - enjoys interacting with people Enjoys handling routine or repetitive tasks and working independently Experience with lead management, preferred but not required Excellent communication skills with clearly articulate and professional grammar (verbal and written) Excellent organizational skills to maintain order in the office Problem-solving mentality to handle issues as they arise Ability to remain focused with numerous interruptions throughout the day Ability to arrive on-time each day (M-F) at the company office located in Houston, 77095 Physical Requirements/Working Conditions Climate controlled office environment Extended periods of time working at a computer and on the phone Must be able to sit at a desk for the majority of an 8 hour working day Must be able to lift up to 20 lbs.
, periodically Must be able to comfortably and independently stand, walk, reach, bend, stoop, and lift items Must be willing to consent to the company's standard background check and drug screening Job Type:
Full-time Pay:
$50,000.
00 - $65,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Experience level:
3 years Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Education:
High school or equivalent (Required)
Experience:
Google Docs:
3 years (Required) Google sheets:
3 years (Required) Customer service:
3 years (Required) navigating MacOS:
3 years (Required) Language:
Spanish (Preferred) Ability to Relocate:
Cypress, TX:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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